Jillimac Privacy Policy – How We Handle Your Data

Jillimac is an online gaming and sports betting platform operated for players in the Philippines. When you create an account on jillimac, place a bet, make a deposit, or interact with any part of the platform, jillimac acts as the data controller responsible for your personal information.

This Privacy Policy applies to all users of the jillimac website and platform, including registered account holders and visitors who browse without an account. It should be read together with the Terms and Conditions and the Responsible Gaming policy, both of which reference how jillimac handles player data in specific contexts.

If you have any questions about how your data is handled on jillimac — whether about this policy or a specific request related to your account — please contact us at support@jillimac.com. We take privacy seriously and will respond to all legitimate queries promptly.

Jillimac is built for Filipino players — your personal data is handled with care and transparency.

Jillimac collects personal data in several ways — through your direct input during registration and account use, automatically through your interactions with the platform, and occasionally from third parties involved in payment processing or identity verification. Here is a clear breakdown of what we collect and why:

Jillimac does not collect sensitive personal data such as race, religion, or political opinions. We only collect data that is necessary for operating your account, complying with legal obligations, and providing the jillimac platform services you have signed up for.

Every piece of data jillimac collects is used for a specific, documented purpose. We do not use your data for anything beyond what is described in this policy without obtaining your separate consent where required by law. Here is how your data is used on jillimac:

• Account creation and management: Your name, contact details, and date of birth are used to set up and maintain your jillimac account, verify your identity, and communicate with you about your account.
• Processing transactions: Financial data and payment method information are used to process deposits, settle winnings, and handle withdrawal requests on your jillimac account.
• Identity verification (KYC): Jillimac is required to verify the identity of players to comply with anti-money laundering obligations and to confirm age eligibility. KYC documents are used solely for this purpose.
• Providing platform services: Your betting history, game session data, and preferences are used to deliver the jillimac experience — processing bets, calculating results, applying promotions, and displaying your account balance and activity.
• Customer support: Communications you send to jillimac support are used to resolve your queries, investigate complaints, and improve support quality.
• Fraud prevention and security: Technical data including IP addresses and device information is used to detect and prevent unauthorised access, money laundering, bonus abuse, and other fraudulent activity on jillimac.
• Responsible gaming: Account activity data is used to monitor for patterns that may indicate problem gambling. This allows jillimac to apply responsible gaming safeguards, including enforcing self-exclusions and deposit limits.
• Legal and regulatory compliance: Jillimac retains certain records to comply with applicable Philippine laws, regulatory requirements, and tax obligations.
• Service improvement: Aggregated and anonymised usage data is used to improve jillimac's platform performance, fix technical issues, and develop new features.
• Marketing communications: Where you have opted in, jillimac may send you information about promotions, new features, and relevant offers. You can opt out at any time through your account settings or by contacting support.

Under applicable data protection principles, jillimac must have a valid legal basis for each type of data processing. The bases we rely on are as follows:

• Contract performance: Processing your registration data, account details, and transaction records is necessary to provide the jillimac services you signed up for. Without this data, we cannot operate your account.
• Legal obligation: Identity verification, anti-money laundering checks, and record-keeping are required by Philippine law and applicable regulatory obligations. Jillimac must process this data to remain compliant.
• Legitimate interests: Fraud detection, security monitoring, and platform improvement are carried out under jillimac's legitimate interest in operating a secure and fair platform. These interests do not override your rights.
• Consent: Where jillimac sends you optional marketing communications or uses non-essential cookies, we rely on your consent. You can withdraw consent at any time without affecting the availability of your account.

From Cagayan de Oro to Metro Manila — jillimac protects the data of Filipino players across the country.

Jillimac does not sell your personal data to third parties. Your data is only shared in the circumstances described below, and in each case only to the extent necessary for the stated purpose:

• Payment processors: To process your GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard, and other payment transactions, jillimac shares relevant data with licensed payment service providers. These providers operate under their own privacy obligations and are not permitted to use your data for any purpose other than processing your jillimac transactions.
• Identity verification providers: Jillimac uses third-party KYC providers to verify the identity of players. Your identification documents and personal details are shared with these providers solely for the purpose of completing verification checks.
• Regulatory and law enforcement authorities: Where required by Philippine law or by a valid regulatory or court order, jillimac may disclose player data to the relevant authorities. We do not disclose data voluntarily beyond what is legally required.
• Fraud prevention networks: Jillimac may share indicators of fraudulent activity with fraud prevention services and, where applicable, with other licensed operators to protect the integrity of the gaming environment.
• IT and platform service providers: Jillimac uses third-party cloud hosting, analytics, and technical infrastructure providers. These providers process data on jillimac's behalf under contractual data processing agreements and are not permitted to use your data for independent purposes.

Jillimac uses cookies and similar tracking technologies on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how the platform is used.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will affect the functionality of your jillimac account — you may be unable to stay logged in or complete transactions. Analytics and marketing cookies can be disabled without affecting core platform function.

Jillimac retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law and regulatory obligations. Here are the general retention periods applied:

• Active account data: Retained for the duration of your jillimac account plus a minimum of five years after account closure, to comply with anti-money laundering and tax record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years following the date of the transaction, as required by Philippine financial regulations.
• KYC documents: Retained for the period of your account activity and for at least five years after closure. In some cases, regulatory requirements may extend this period.
• Customer support communications: Retained for up to three years from the date of the most recent communication, unless a legal matter requires longer retention.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we respect your communication preferences and do not contact you after you have opted out.

When your data is no longer required, jillimac securely deletes or anonymises it in accordance with our data disposal procedures. Anonymised data — data from which all personal identifiers have been permanently removed — may be retained for analytical purposes without time limit.

Protecting the personal data of jillimac players is a core operational responsibility, not an afterthought. We apply a layered approach to data security:

• Encryption in transit: All data transmitted between your device and jillimac is encrypted using TLS (Transport Layer Security). Your login credentials, personal details, and financial data are never transmitted in plain text.
• Encryption at rest: Sensitive personal data stored on jillimac's systems is encrypted at rest, meaning that even in the unlikely event of a storage breach, the data cannot be read without decryption keys.
• Access controls: Access to personal data within jillimac's systems is restricted on a need-to-know basis. Staff access is logged and reviewed regularly.
• Regular security assessments: Jillimac conducts periodic security reviews and vulnerability assessments of our platform and infrastructure.
• Incident response: In the event of a personal data breach, jillimac has an incident response procedure to contain, assess, and — where required by law — notify affected players and relevant authorities within the required timeframe.

As a jillimac player and data subject, you have the following rights over your personal data. These rights are not absolute — there are circumstances where they may be limited by legal obligations — but jillimac will always explain the reason if a request cannot be fulfilled in full.

• Right to access: You can request a copy of all personal data that jillimac holds about you. We will provide this in a readable format within the period required by applicable law.
• Right to rectification: If any personal data jillimac holds about you is inaccurate or out of date, you can request that it be corrected. Basic account details can be updated directly through your jillimac account settings.
• Right to erasure: You can ask jillimac to delete your personal data where we no longer have a legal basis to retain it. Note that certain data — such as transaction records — must be retained by law and cannot be deleted on request during the mandatory retention period.
• Right to data portability: Where technically feasible, jillimac can provide your data in a structured, commonly used, machine-readable format so you can transfer it to another service.
• Right to object: You can object to jillimac processing your data for direct marketing at any time. You can also object to processing based on legitimate interests, though this right may be overridden where jillimac can demonstrate compelling legitimate grounds.
• Right to restrict processing: You can request that jillimac limit how it uses your data while a complaint or correction request is being reviewed.
• Right to withdraw consent: Where jillimac processes your data based on consent (e.g., marketing emails), you can withdraw that consent at any time without affecting your account access.

To exercise any of these rights, email support@jillimac.com with the subject line "Data Request." We may ask for proof of identity before processing the request to protect against unauthorised access to your data.

Filipino players on jillimac have clear rights over their personal data — and we take those rights seriously.

Jillimac is strictly for adults. The minimum age to register and use jillimac is 21 years old. We do not knowingly collect or process personal data from anyone under the age of 21.

If jillimac discovers that an account has been registered by someone under the age of 21, that account will be immediately closed, all bets will be voided, and any deposited funds — net of any winnings already paid out — will be returned to the payment source used for deposits.

If you are a parent or guardian and believe a minor has accessed or registered on jillimac, please contact us immediately at support@jillimac.com so we can investigate and take appropriate action. We take underage gambling extremely seriously.

The jillimac platform may contain references to third-party payment providers and identity verification services. When you access a third-party service in connection with your jillimac account — for example, completing a GCash deposit — you are subject to that provider's own privacy policy and terms.

Jillimac is not responsible for the privacy practices of third-party providers. We select providers carefully and require them to handle your data only for the purpose of completing the relevant transaction or verification, but their own privacy obligations are governed by their own policies, not this one.

We recommend reviewing the privacy policies of any third-party payment or verification provider you interact with through jillimac. If you have concerns about how a provider is handling your data, contact that provider directly.

Jillimac may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When changes are material, we will make reasonable efforts to notify active players — typically through an email notification or an in-platform notice.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. We encourage you to check this page periodically, particularly if you are curious about how jillimac handles any aspect of your data.

Continuing to use jillimac after a revised Privacy Policy has been published constitutes your acceptance of the updated terms, to the extent permitted by applicable law. If you disagree with any update, you can close your account and request deletion of your data by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how jillimac handles your personal data, please get in touch:

• Email: support@jillimac.com (subject line: "Privacy" or "Data Request")
• FAQ page: jillimac.com/faq — covers common questions about accounts, payments, and data
• Terms and Conditions: jillimac.com/terms-conditions
• Responsible Gaming: jillimac.com/responsible-gaming

Jillimac's customer support team is available 24 hours a day, 7 days a week. Data-related requests are handled separately from general support queries and are directed to the appropriate team upon receipt.